JetBlue's unfair terms and conditions

I'd heard before that budget airlines were awful, and today I experienced it firsthand. This was my first time encountering such inhumane terms from an American company. I'm writing this down to warn others; here's what happened:

My friend had planned a wedding in Puerto Rico on November 3rd. Since JetBlue was the only direct flight from Washington, we naturally booked with them without much thought. However, things didn't go as planned. A recent hurricane completely devastated the area, leaving no electricity or water. My friend had no choice but to change locations and get refunds for everything, including the hotel, which was unreachable by phone. I ended up contacting their customer service directly through their website to get a refund.

However, JetBlue was an exception. After receiving a refund online last week, the money never arrived on my credit card. Upon investigation, it turned out to be going to a place called Travelbank. Today, I called customer service, and their response is summarized below:

1. We didn't say flights couldn't be cancelled in November, so the official cancellation wasn't made; you cancelled them yourselves. (That seems reasonable, considering the Puerto Rican government stated that flights wouldn't resume until next year.)
2. If you cancelled it yourself, then the money can only be deposited into Travelbank.
3. So what's the difference between Travelbank and Points? -- The difference is huge. This is a bank you use like cash, but it can only be used within JetBlue; there's no way to transfer it out, and it expires within a year (have you ever seen a bank like this?).
4. Why was the full price refunded to Travelbank? — Because it's a trip to Puerto Rico, and now they only offer full-price cancellations (that doesn't make sense).
5. The official cancellation didn't mean I can still fly, right? — No, because you cancelled it.
6. Why are you still flying over there when things are like this? — Because the airport is fine.

To summarize briefly: because I cancelled it myself, the refund can only be credited to Travelbank. They couldn't explain why it was the original price. Furthermore, Travelbank is hidden on their website; I only found it by scanning domain directories. It seems the official website doesn't want you to see it. Even if the flight is confirmed, I can't board because I've already cancelled. Therefore:

1. Once you've booked their flight, you can't cancel it yourself, or you won't get your money back.
2. Even if the area has been bombed by nuclear weapons, as long as the airport is in good condition, they will not cancel on their own initiative, but will force you to cancel.

While much of it was said in anger, JetBlue is indeed extremely domineering and treats its users terribly. They do this in Puerto Rico, while other airlines and hotels have fast cancellation channels, yet they force users to cancel. Hahaha.