How to unblock a domain name – Tencent (WeChat, QQ, etc.)

Earlier this year, a large number of platforms were "verified" (blocked) in China, including large platforms like "Wall Street News" and "The Curiosity Daily," as well as small, unknown sites like my blog. One day, I woke up to find myself blocked for no apparent reason. Shouldn't the government consider sending an email warning first, allowing me to consider whether to delete "don't be evil," and only blocking it if the warning proves ineffective? This not only leaves me completely confused but also makes me feel like I'm being subjected to police brutality.

Since 2012, various forms of control, including public opinion, have become increasingly strict, which is chilling.

Of course, besides government regulation, Tencent also plays a role. They have a website risk control system that evaluates websites and blocks access across all platforms if abnormalities are detected, including social networks like QQ and WeChat. And I happened to be flagged by them for pornography and fraud.

Accessing via WeChat or QQ also prompts the following:

Access to this webpage has been stopped.
According to user complaints and detection by Tencent Security Website Security Center, this webpage contains unsafe content. Access has been blocked to maintain a healthy online environment.

The headache isn't why it's been flagged as pornography or fraud. First, the text itself doesn't seem to relate to pornography, and second, how can something that doesn't generate revenue be considered fraud? The only explanation I can think of is that Google Ads might provide different ads based on the viewer's context. For example, if you frequently search for "pornography" and "fraud," then the ads that appear will naturally be pornography and fraud. After all, the ad placements are quite prominent.

That said, it's well-known that Tencent, such a large customer-facing company, lacks human customer service. I tried various methods to contact them, attempting to understand and resolve the issue, but to no avail. Moreover, I discovered this might be a uniquely Chinese phenomenon; customer service is practically nonexistent in almost all traditional internet companies. Perhaps it's because their rapid development has left them unable to keep up?

Anyway, yesterday I found a case where an account was successfully unblocked through an appeal: Tencent PC Manager (appeal link:https://guanjia.qq.com/online_server/webindex.htmlThe method is also very simple:

1. The system has confirmed that your website has been blocked.
2. Submit an appeal (only domain name and email address are required)
3. Waiting for results (24 hours)

Perhaps Tencent discovered the false positive rate was too high, because the appeal was processed very quickly. I submitted it at 5 PM, and it was successful by 9 PM. Now, at least outside the Great Firewall, Tencent has unblocked my website across all its platforms.